Terms and Conditions

Who we are

Zero6 Creative — Digital Studio (NZBN 9429044906238) is a digital studio based in Levin, Horowhenua, New Zealand. In these terms, "we", "us" and "our" mean Zero6 Creative, and "you" means the client engaging us.

These terms

These terms apply to work we carry out for you. Where we provide a written proposal, quote or scope document, that document and these terms together form our agreement. If anything in a signed proposal conflicts with these terms, the proposal takes precedence for that project.

Quotes and scope

We provide a written proposal setting out the scope and cost before work begins. Quotes are based on the requirements known at the time and are valid for 30 days unless stated otherwise.

Work outside the agreed scope is quoted before it's carried out, not billed afterwards. If you ask for something not covered by the agreed scope, we'll tell you what it costs and wait for your approval before proceeding.

Payment

Payment terms are set out in your written proposal or quote. All prices are in New Zealand dollars and exclude GST unless stated otherwise.

Third-party costs, such as domains, hosting, platform subscriptions, stock imagery, font licences and advertising spend, are separate from our fees. They're either quoted separately or paid directly by you.

Wherever practical, third-party accounts and subscriptions, including your domain, hosting, platform plan and advertising accounts, are set up in your name and billed to you directly. You own them from day one, and they stay with you regardless of our working relationship.

Your responsibilities

Projects depend on information and approvals from you. To keep a project on schedule we need content, images, access credentials and decisions provided when agreed. Delays in providing these move the delivery date.

You confirm that any content you supply, including text, images, logos and video, is either yours or that you have the right to use it. We rely on that.

Revisions

The number of revision rounds included is stated in your proposal. Further rounds are quoted or charged at our applicable hourly rate.

Ownership

Ownership of the completed work transfers to you once the project is paid in full. Until then, it stays ours.

We retain ownership of our own underlying tools, templates, code libraries, design systems and processes. Those aren't transferred, but you receive a licence to use them as part of the delivered work.

Third-party components, including fonts, plugins, stock assets and platform software, remain subject to their own licences.

Third-party services

Our work often involves third-party platforms and services such as website platforms, hosting providers, Google services, email providers and automation tools. We don't control those services and aren't responsible for their availability, changes to their functionality, their pricing, or their own terms.

What we don't guarantee

We don't guarantee search engine rankings, traffic volumes, enquiry numbers, sales, or placement in AI-generated results. Nobody can honestly guarantee those. What we do is the work set out in your proposal, to a professional standard.

Website performance depends partly on factors outside our control, including competitor activity, market conditions, search engine algorithm changes, and how quickly you respond to enquiries the website generates.

Liability

Nothing in these terms limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 where those Acts apply to you.

Where liability can lawfully be limited, our total liability in connection with a project is limited to the amount you have paid us for that project. We're not liable for indirect or consequential loss, including lost profits, lost revenue, or loss of data.

Cancellation

Payment of the deposit confirms the engagement and commits you to the full project price. Deposits are non-refundable once paid.

If you cancel, or choose not to proceed, after the deposit is paid, the full contract price remains payable, less only costs we genuinely avoid by not completing the work. As a single-operator studio, a booked project turns other work away, and that reserved time can't be resold at short notice.

Ongoing monthly services can be cancelled with 30 days' written notice by either party.

Confidentiality

We treat your business information as confidential and don't share it with anyone outside our delivery of your project, except where required by law or where you've asked us to.

We may reference the fact that we worked with you, and show the completed work publicly, only with your approval.

Privacy

How we handle personal information is set out in our Privacy Policy.

Changes to these terms

We may update these terms. The version that applies to your project is the one in effect when your proposal was accepted. Changes aren't applied retrospectively to work already agreed.

Governing law

These terms are governed by New Zealand law, and the New Zealand courts have jurisdiction.

Contact

Zero6 Creative — Digital Studio
Levin, Horowhenua, New Zealand
hello@zero6creative.co.nz
021 386 664