Privacy Policy

Who we are

Zero6 Creative — Digital Studio (NZBN 9429044906238) is a digital studio based in Levin, Horowhenua, New Zealand. In this policy, "we", "us" and "our" mean Zero6 Creative.

We handle personal information in line with the Privacy Act 2020 and its information privacy principles.

What we collect

If you use the enquiry form on this website, we collect the information you enter into it:

• Your name
• Your business name, if you give one
• Your email address
• Your phone number, if you give one
• Your current website address, if you give one
• The information you include in your message

Only your name, email address and message are required. Everything else is optional.

If you contact us by phone or email instead, we hold whatever you choose to tell us.

Why we collect it

To reply to your enquiry, understand what you need, prepare a quote or proposal, and carry out work you engage us to do. That's the only reason we collect it.

We don't sell your information, and we don't use it for marketing lists or newsletters unless you've separately asked us to.

Free website audit & lead resources

When you request a free website audit, SEO snapshot, checklist, quote, proposal or similar resource from Zero6 Creative, we may collect your name, email address, business name, website URL or domain, and any information you provide through the form.

We use this information to:

• generate or prepare the requested audit snapshot or resource;
• run public website performance, SEO, accessibility, best-practice, local visibility or technical checks;
• send the requested report or follow-up information;
• respond to your enquiry;
• recommend relevant website, SEO, branding, marketing or digital system improvements;
• improve our services, templates, reports and internal processes; and
• send occasional relevant updates or offers where you have consented or where otherwise permitted by law.

Website checks may involve third-party tools and service providers, including Google tools, analytics platforms, automation services, email providers, CRM tools, website audit tools, AI-assisted tools and document generation tools. These providers may process information in New Zealand or overseas. We take reasonable steps to limit the information shared to what is needed for the purpose of the audit or follow-up.

The audit snapshot is based on publicly available website information and tool outputs at the time of testing. It is not a guarantee of search ranking, traffic, sales, enquiries or business performance.

You may unsubscribe from marketing emails at any time using the unsubscribe link in our emails or by contacting hello@zero6creative.co.nz.

Who else can see it

When you submit the enquiry form, it's processed and delivered to us by Web3Forms, a third-party form service. Your submission passes through their systems, which are located outside New Zealand. Your enquiry then arrives in our business email inbox.

This website loads fonts from Google Fonts. When your browser requests those fonts, Google receives your IP address as part of that request. We don't control what Google does with it.

This website uses Google Analytics, which sends information about your visit to Google. See "Cookies and analytics" below for what that involves and how to opt out.

If you become a client, we use Google Workspace for email and file storage, HubSpot to manage client records, and Hnry for invoicing and payment. Each of these holds some of your information in order to do its job, and each stores information outside New Zealand.

Apart from those, we don't share your information with anyone else unless you ask us to, or unless we're required to by law.

Cookies and analytics

This website uses Google Analytics 4 to understand how people find and use the site: which pages get visited, how long people stay, and which links get clicked. We use this to make the site better. We don't use it to work out who you are.

Google Analytics sets cookies on your device and collects your IP address, your general location, your browser and device type, and the pages you view. Google processes this information on servers outside New Zealand. We don't control what Google does with it beyond the settings available to us.

We don't run advertising, remarketing, or social media tracking pixels on this site. If that ever changes, we'll update this policy before switching it on, not afterwards.

You can opt out of Google Analytics using Google's browser opt-out add-on, or by blocking cookies in your browser settings. The site works normally either way. Nothing here depends on analytics loading.

How long we keep it

If your enquiry doesn't lead to work, we delete it after 24 months.

If you become a client, we keep records relating to the work for a minimum of seven years after our last dealing with you, which is the period Inland Revenue requires business records to be retained. Some records may be held for the life of the business where there is a genuine operational or legal reason to keep them.

You can ask us to delete your information at any time and we will, unless we're legally required to keep it.

Keeping it safe

We take reasonable steps to protect the information we hold, including access-controlled accounts, a password manager, and reputable service providers. No system is completely secure, and we can't guarantee that information sent over the internet is never intercepted.

If something goes wrong and a privacy breach happens that's likely to cause you serious harm, the Privacy Act 2020 requires us to tell you and to notify the Office of the Privacy Commissioner. We'll do that.

Artificial intelligence

We use AI tools in our work, for drafting, research, writing code, and analysis. Being straight with you about that matters more to us than pretending otherwise.

We don't upload client customer databases, contact lists, or bulk personal information into AI tools. Where we use AI on material that contains personal information, we use tools operating under business terms that prohibit using our input to train their models. Where it's practical, we remove identifying details first.

A person reviews anything an AI tool produces before it's used or delivered. AI tool providers process information outside New Zealand.

Your rights

Under the Privacy Act 2020 you have the right to ask what personal information we hold about you, to ask for a copy of it, and to ask us to correct it if it's wrong.

Email hello@zero6creative.co.nz and we will respond as soon as we can, and within 20 working days as the Act requires.

Complaints

If you're not happy with how we've handled your information, contact us first so we can try to put it right. If you're still not satisfied, you can complain to the Office of the Privacy Commissioner at privacy.org.nz.

Changes to this policy

If we change this policy, we'll update the date at the top of this page.

Contact

Our Privacy Officer is Daniel Tunley. Any question, request or complaint about your information comes to him.

Zero6 Creative — Digital Studio
Levin, Horowhenua, New Zealand
hello@zero6creative.co.nz
021 386 664