Service 05
Digital Audits
A plain-language report on what is working, what is broken and what to fix first — with the actual pages and numbers, not a generic checklist. The report is yours to keep whether or not you go further with us.
Who it is for
Who this is for
- Businesses that know something is not working but not which part
- Owners who suspect they are being under-served by a current supplier
- Businesses whose enquiries have dropped without obvious cause
- Anyone considering a rebuild who wants evidence either way
What it solves
Problems this fixes
- You know something is wrong but not what
- Multiple suppliers have given you conflicting advice
- You are paying for digital services without knowing what they produce
- You are considering a rebuild but are not sure it is necessary
- Nobody knows who actually controls your domain, hosting or profiles
Included
What you get
Scoped to what your business actually needs. You get a written scope and cost before work begins, and a new quote before anything outside it happens.
- Website health — technical issues, speed, mobile usability, accessibility basics
- Enquiry path testing — does the contact route actually work
- Search visibility — indexed footprint, Google Business Profile, local signals
- Digital presence — brand consistency and business information accuracy
- Access and ownership mapping — who actually controls what
- Every finding severity-rated and explained in plain language
- A prioritised action list separating quick wins from larger projects
- Baseline metrics recorded and dated for future comparison
- A walkthrough discussion of the findings
Worth saying plainly
What is not included
Listed up front rather than discovered later. Anything here can usually be added — it just gets quoted separately rather than assumed.
- Implementing the fixes — quoted separately
- Ongoing monitoring
- Legal, tax, privacy or compliance advice
- Formal WCAG conformance certification
- Disputes with existing suppliers
How we work
The same six stages, whatever the project.
Discover
Your business, your customers, and what the result needs to achieve commercially.
Plan
Scope, priorities and approach — in writing, with the cost, before anything is built.
Design
Presented for your approval, worked from the goals agreed in stage one.
Build
Development, content and internal testing, including measurement foundations.
Launch
Your review, final checks across real devices, go-live and a handover walkthrough.
Grow
Measurement against the recorded baseline, and continued improvement.
Common questions
Questions about this service
No. The report is yours to keep regardless. If the honest answer is that your website is fine and your money is better spent elsewhere, that is what it will say — an audit that reads like a sales document is worth nothing to either of us.
We proceed on what is publicly observable and state that limitation clearly in the report, rather than quietly presenting a partial picture as a complete one.
Typically three to five working days for a single audit type, one to two weeks for a combined audit, from when access is provided.
Related
Often paired with
Not sure if this is what you need?
Start with a free 30-minute conversation. We will tell you honestly which of these matters most for your business right now — and if the answer is none of them, we will say that too.