Service 02
Website Care and Management
Maintenance, monitoring, backups and content support after launch — so platform updates do not quietly break your enquiry form, and you are never on your own when something needs fixing.
Who it is for
Who this is for
- Businesses whose website we have just built
- Businesses with an existing site and no support arrangement
- Owners not confident editing the site themselves
- Anyone whose previous web person has become uncontactable
What it solves
Problems this fixes
- Something breaks and there is nobody to call
- A platform update quietly breaks a form and nobody notices for weeks
- Content goes stale because updating it feels like a chore
- Backups are assumed rather than actually verified
- Small changes get deferred for months because each one means chasing a quote
Included
What you get
Scoped to what your business actually needs. You get a written scope and cost before work begins, and a new quote before anything outside it happens.
- Routine platform and security updates, applied and checked
- Uptime and availability monitoring
- Verified backups — not just scheduled, actually confirmed restorable
- Enquiry form testing, so nothing is silently lost
- Broken link and basic performance checks
- A monthly support allowance for content changes and small improvements
- A written summary of what was done
Worth saying plainly
What is not included
Listed up front rather than discovered later. Anything here can usually be added — it just gets quoted separately rather than assumed.
- Full redesigns or rebuilds
- New major functionality or integrations
- Third-party hosting and subscription costs
- Recovery from damage caused by other parties working on the site
- Emergency out-of-hours work outside an agreed arrangement (D-2026-04)
How we work
The same six stages, whatever the project.
Discover
Your business, your customers, and what the result needs to achieve commercially.
Plan
Scope, priorities and approach — in writing, with the cost, before anything is built.
Design
Presented for your approval, worked from the goals agreed in stage one.
Build
Development, content and internal testing, including measurement foundations.
Launch
Your review, final checks across real devices, go-live and a handover walkthrough.
Grow
Measurement against the recorded baseline, and continued improvement.
Common questions
Questions about this service
Monday to Friday, 8:30am to 5:00pm, excluding New Zealand public holidays. Outside those hours support is not guaranteed without an agreed after-hours arrangement. We would rather tell you that plainly than promise round-the-clock cover we cannot reliably staff.
No, and we say so up front rather than in the small print. If you are consistently not using your allowance, we will tell you honestly that you are on the wrong tier.
Often yes, but we audit it first. Inheriting a poorly built site can consume an entire month's allowance in one incident, so we look before committing — and we will tell you if the honest answer is that it needs rebuilding rather than maintaining.
Not sure if this is what you need?
Start with a free 30-minute conversation. We will tell you honestly which of these matters most for your business right now — and if the answer is none of them, we will say that too.